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Feedback
During or after your child's stay, you may wish to provide feedback to the Hospital with respect to the treatment and care your child received, or any other observations you have made during their admission. We welcome all feedback, both positive and negative, as it is viewed as an opportunity to conduct a review of the services and procedures that we offer. If you have a concern that you wish to discuss with someone, please speak to the Nurse Unit Manager on your ward who will be happy to assist and, if able, resolve the issue with you immediately. If you still feel that the issue has not been addressed properly, please contact the Consumer Liaison Officer at your facility: Casey Hospital 03 8767 1467 Dandenong Hospital 03 9554 8078 Monash Medical Centre Clayton 03 9594 2702 Feedback FormAlternatively, you may wish to download and mail a feedback form to the Consumer Liaison Office, c /o Locked Bag 29 Clayton Vic 3169.If you believe that your concerns have not been adequately addressed, you may contact: The Health Services Commissioner Level 30, 570 Bourke Street Melbourne VIC 3000 Telephone: 03 8601 5200 or Freecall: 1800 136 006 Document Downloads
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Published Date: September 3, 2009 Printed from http://www.monashchildrens.org.au/page/Parents/Feedback/ © Monash Children's Hospital |
Contact Monash Children's Tel: 13 kids |