Interpreters

If you have any difficulties communicating in English with our staff, you are entitled to a professional interpreter.

We will always endeavour to provide you with an interpreter accredited the National Accreditation Authority for Translators and Interpreters and provide independent, unbiased, confidential, complete and accurate interpreting for both parties.

It is important to have an interpreter particularly when:

  • you do not understand what staff are saying to you
  • you do not understand anything you are required to sign
  • it would be easier to communicate with staff in your native language.
It is your responsibility to let staff know if you are unable to attend an appointment, in case an interpreter has been booked.

You can access:

Do you need an interpreter?
The test
Can the patient accurately relay key points staff need to make?

The policy
Professional interpreters should be used at critical points of care. No person under the age of 18 can be used as an interpreter.
Contact the interpreter service:

Monash Medical Centre - Clayton
Tel: 9594 2374 or 9594 2375
8.30am-5.00pm
After hours, public holidays and weekends: Clayton switchboard, ext. 92

Dandenong and Casey
Tel: 9554 8429, 9554 8209 or 9554 8332
After hours, public holidays and weekends: Dandenong switchboard, ext. 91